FAQ

Frequently asked Questions

 

JEWELLERY CARE ~ I use sterling silver and natural gemstones in most of my pieces.  Here are some tips to keep your jewellery looking like new and to take care of your precious WildCharm pieces! Some stones are more porous than others,  and all gems have a different level of hardness. For example, Turquoise and Variscite are more porous than quartz ~they can soak up oils from your skin causing the Natural turquoise to change in colour over time. It's best to keep these stones away from harsh chemicals and taking off rings when washing your hands with soaps.  Your jewellery is made from precious metals~ recycled silver, 925 sterling silver, fine silver, or gold. I do also like to utilize brass in the earring designs for the lovely raw earthiness and natural patina of the brassy colour.  Sterling silver and Brass can tend to take on natural oxidation from the air and will tarnish over time .. I recommend you keep your precious jewels in a dry place away from perfumes, sprays or harsh chemicals and clean with a soft jewellery polishing cloth~ and wear them often!  Where patina is used for the design, please take care not to polish the recessed darker areas.

PACKAGING ~  Your jewellery will come wrapped in beautiful ecofriendly packaging, perfect for gifting

SHIPPING ~ Your orders will be shipped out as soon as possible, usually 1~3 business days for all Ready to Ship items.  However, if you need it posted asap, please let me know 

I post all of my pieces with insurance and tracking for both of our piece of mind.  

RETURNS AND EXCHANGES ~ Please contact me within 5 days if you have any problems with your order.  I will do my best to help and will look into this on a case by case basis.  

All items to be returned must be in the original condition, unworn, unused/undamaged, and returned with tags in the original packaging that it was sent.  Returns will be the buyers cost for shipping. Some items are unable to be resized so please check your sizing carefully before making a purchase.  Please contact me at hello@wildcharm.com.au if you would like to discuss anything regarding Returns/Refunds or if there were any issues with your order!